COVERED: Your mercuryAT is covered under normal use and service for a period of one (1) year including shipping. Date is calculated by the date of delivery to the first buyer.
NOT COVERED: Warranty does not extend if your mercuryAT has been subjected to damage from natural causes such as lightning, water, fire and other catastrophes. Warranty does not cover damage from improper installation or application not in accordance with the operating specifications.
When sending in the mercuryAT for service, please pack it carefully, in the original box and packing materials. Please include a note with your name, address and e-mail or phone number, that clearly describes the problem. When the Tuner is returned to the factory and an examination of the mercuryAT discloses in KM3KM’s judgement to have been defective during the Warranty Period, it will be repaired and shipped back at no cost to the costumer. However, if it is not due to failure in manufacturing, materials or workmanship, the customer will be charged for both return and original shipping.
Please note that we will not charge labor to any repair after the warranty expires. Customer will pay parts and shipping after warranty expires. This will also apply to secondhand mercryAT.
Return Policy: You have 10 calendar days to return from the date you received your mercuryAT. To be eligible for a return, your item must be in the same condition that you received it. Your mercuryAT must be in the original packaging; you must have the receipt or proof of purchase.
Refunds: We will immediately notify you on the status of your refund after inspecting the mercuryAT, if found to be damaged it will be at the discretion of KM3KM what the refund amount will be. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.