KM3KM Electronics LLC offers a refund for factory assembled products that can be returned within 10 days of receipt. To qualify for a refund, the product must be returned in its original packaging along with a copy of the invoice. However, it is important to note that a restocking fee of 15% will be applied to each returned item.
KM3KM Electronics LLC retains the right to assess the returned product for any damages. If damages are noticed and are repairable, the cost of repair and the restocking fee will be deducted from the refund. Additionally, any shipping charges incurred by KM3KM Electronics LLC will also be deducted from the refund. In the event that a product is received in a damaged state, whether due to shipping or customer negligence, beyond the value of the refund, the item will be deemed non-resalable and non-refundable and will be shipped back to the customer. The responsibility for all return shipping costs lies with the customer.
By using any products manufactured by KM3KM Electronics LLC, you acknowledge and accept that KM3KM Electronics LLC shall not be held responsible for any consequential damages caused to individuals or property. This includes, but is not limited to, physical harm, burns, accidents, or interference damage to any third-party electronic equipment.
KM3KM Electronics LLC guarantees that the MERCURY PRODUCT is free from any material or workmanship defects. Prior to shipping, your MERCURY PRODUCT undergoes thorough testing to ensure that it functions exactly as described. In the event that you discover any issues, please contact KM3KM Electronics LLC within 48 hours of receiving the product at km3kmcontact@gmail.com for prompt resolution. Failure to do so may result in the reported problem being attributed to the customer.
Your MERCURY PRODUCT is protected under normal use and service for a duration of one (1) year from the initial purchase date. Please note that the warranty is non-transferable. In the event that the product needs warranty service and upon inspection by KM3KM, if it is determined that the MERCURY PRODUCT was defective during the Warranty Period, it will be repaired and returned to the customer free of charge. To facilitate the process, KM3KM Electronics LLC will provide the customer with a pre-paid shipping label during the warranty period.
To ensure a smooth return process, please include a note along with your return shipment. This note should contain your name, address, email, and phone number, and should provide a detailed description of the problem you are encountering. It is important to note that if the issue is determined to be unrelated to manufacturing, material, or workmanship defects, the customer will be responsible for the costs associated with returning the product back to them and the original shipping label.
It is important to understand that the warranty does not cover any damage caused by natural occurrences like lightning, water, flood, fire, or other catastrophic events to your MERCURY PRODUCT. Moreover, any damage resulting from improper installation application, vandalism, or exceeding the operating specification, as determined by the internal logging system, is not eligible for warranty coverage.
KM3KM Electronics LLC guarantees that the LDMOS device will be brand new from the manufacturer and will be free from any defects in materials and workmanship under normal use, as outlined in the user manual, for a period of one (1) year from the initial delivery date to the first purchaser. If the LDMOS fails due to operator error during operation or installation, as determined by the internal logging system in the software, the customer will be responsible for the replacement cost. However, there will be no charge for labor to replace the LDMOS or any other repairs during or after the warranty period. Customers will be required to cover the costs of parts and shipping after the warranty has expired. Free labor will also be provided to second-hand MERCURY PRODUCT owners. When sending the MERCURY PRODUCT in for servicing, please ensure it is securely packed, preferably in the original packaging materials. Any damage caused by improper packaging during shipping will be the sole responsibility of the customer who packed and shipped the product.
Cancellation Fees: If an order is canceled during the manufacturing stage, the customer will be responsible for the payment of transaction fees charged by PayPal for processing the order and issuing a refund. Please be aware that these charges will not be transferred to our customers. However, if you decide to cancel your order, we will not absorb these fees.
KM3KM Electronics LLC reserves the right to introduce changes or enhancements to the design, manufacturing process, or manuals without any obligation to implement or provide such modifications to previously manufactured products.
By purchasing equipment from KM3KM Electronics LLC, the customer acknowledges and accepts the Warranty and Terms and Conditions. As Of 5/15/24